It is. And it doesn’t need to be. Wife of a friend of mine works in a hospital oncology unit. She gets pre-auth for critical treatment. United constantly deny auth.
She reminds them the call is recorded and challenges them to say “I want your patient to die” when they deny treatment. Superstar!
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She reminds them the call is recorded and challenges them to say “I want your patient to die” when they deny treatment. Superstar!