I can speak to their customer service being exceptional. Twice, I have gotten first hand accounts of friends who had to cancel their orders with them b/c their pet passed.
Chewy donated the order to a shelter and sent them flowers.
I'm not aware of the politics of the people who run it, but their customer service is known for being fantastic. It's definitely a better option compared to Amazon.
Chewy is owned by PetSmart. As far as I know, they are politically neutral. They don’t donate to political parties. They have great customer service. I use them when I can’t get to my local pet store.
Not sure about the overall ethics, but I can also vouch for Chewy’s customer service being great. We use them for my dog’s flea/tick/heartworm meds too and they’ve always been really helpful.
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Chewy donated the order to a shelter and sent them flowers.
Made me a fan for life.