Good to see coverage if this report. Admin & comms isnt glamorous or new - but it’s the basis of most complaints in the NHD & critical to get right. @jacoblant.bsky.social @hbuckingham.bsky.social
https://www.theguardian.com/society/2025/feb/17/most-nhs-users-in-england-affected-by-dysfunctional-admin-report-finds?CMP=Share_iOSApp_Other
https://www.theguardian.com/society/2025/feb/17/most-nhs-users-in-england-affected-by-dysfunctional-admin-report-finds?CMP=Share_iOSApp_Other
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