"As cost unfortunately seems to have been a too predominant evaluation factor when organizing this, what you end up having is lower quality." https://www.bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-service Archived link: https://archive.is/wNUL6 Via […] - ThreadSky | a Reddit-style client for Bluesky

botwiki.mastodon.social.ap.brid.gy • 40 days ago

"As cost unfortunately seems to have been a too predominant evaluation factor when organizing this, what you end up having is lower quality."

https://www.bloomberg.com/news/articles/2025-05-08/klarna-turns-from-ai-to-real-person-customer-service

Archived link: https://archive.is/wNUL6

Via […]

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