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kola-design.bsky.social
Service Designer Improving public sector services through innovative design & transformation methods, while prioritising accessibility and usability. www.veilworx.com
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Are you a #ServiceDesigner gearing up for your next #DesignConference? Elevate your #learning, #networking, and #innovation game with these valuable insights. veilworx.com/tips-to-ensu...

submitted 87 days ago • 0 comments

Dive into the world of #productdesign and discover the hurdles #trainees face, the lessons learned, and the importance of perseverance. Join the conversation and share your own experiences in the dynamic field of #ProductDesign. #DesignCommunity veilworx.com/challenges-a...

submitted 88 days ago • 0 comments

Change is an inevitable part of life, and as #ServiceDesigners, we have the opportunity to facilitate and guide this process. Explore the reasons behind resistance to change and provide strategies to help organisations embrace new ideas. veilworx.com/how-service-...

submitted 88 days ago • 0 comments

In today's fast-paced work environment, #ProjectManagement skills are essential for ambitious #UXdesigners. By investing in project management training, we can gain a competitive edge in the industry. Check the link to learn more: veilworx.com/why-project-...

submitted 88 days ago • 0 comments

As a Service Designer, I'm often asked about the differences between UX and service design. Check out my latest blog post for a detailed comparison of the two approaches: veilworx.com/how-ux-and-s...

submitted 88 days ago • 0 comments

UX design is like decorating a house, but service design is building the entire neighbourhood. Discover the key differences between both approaches and learn how to choose which method is best for you in my latest blog post: veilworx.com/ux-design-vs...

submitted 88 days ago • 0 comments

submitted 88 days ago • 63 comments

Securing the right job role is crucial for #ServiceDesigners to thrive in their careers. Discover how to clarify job roles, assess team dynamics, evaluate growth prospects, and more in this blog post. veilworx.com/essential-qu...

submitted 89 days ago • 0 comments

Are you a #servicedesigner looking to develop strong leadership abilities? Check this out 👇 veilworx.com/the-ultimate...

submitted 89 days ago • 0 comments

Discover how #psychology can enhance your approach to #ServiceDesign in my latest blog post. A selection of free psychology courses is also provided to help you better grasp the ideas and methods you may use to improve user experience. veilworx.com/exploring-fr...

submitted 89 days ago • 0 comments

Unlocking the power of #ServiceBlueprints and customer #JourneyMaps to optimise waste management services and deliver outstanding customer experience. Discover how to create cross-functional teams and design customer-centric solutions in my latest blog post! veilworx.com/the-benefits...

submitted 89 days ago • 0 comments

If you're interested in learning how #ServiceDesign can improve waste management services, check out my latest blog post, which explores how this approach can drive efficiency and collaboration between business waste service providers and their customers. veilworx.com/advancing-co...

submitted 90 days ago • 0 comments

Can we develop waste management strategies that are truly effective and sustainable? Learn about the potential of cross-functional teams that include government representatives, businesses, and waste service providers here. veilworx.com/creating-cro...

submitted 90 days ago • 0 comments

Learn why #ServiceDesigners must remain at the heart of #localgovernment. This blog post delves into the significant role of service designers in reshaping local services and driving positive change in our communities. veilworx.com/why-service-...

submitted 90 days ago • 0 comments

In today's data-driven world, the integration of #ServiceDesign and #data teams holds immense potential for organisational success. Explore this blog post and learn how to Leverage data-driven insights for informed decision-making. veilworx.com/why-integrat...

submitted 90 days ago • 0 comments

Unlock the Art of Communicating Ethnographic Insights through Storyboards. Dive into the world of visual storytelling, where i explore how storyboards distil intricate research into compelling narratives that resonate on an emotional level. veilworx.com/transforming...

submitted 92 days ago • 0 comments

Learn how to: ✅ Design test scenarios that cater to diverse abilities ✅ Collaborate with accessibility experts for enriching insights ✅ Prioritize iterative design refinements that empower all users #InclusiveUX #usertesting #accessibilitymatters #servicedesign #uxd veilworx.com/the-complete...

submitted 92 days ago • 0 comments

I’m really excited to see how the world intends to regulate emerging technologies without stunting growth and innovation. I don’t envy the people in charge of making such decisions.

submitted 102 days ago • 0 comments

Recently, I presented the key findings of an ethnographic study my team and I conducted to stakeholders at a workshop. For easier understanding, I translated the entire research into storyboards. I'm not sure if this method is already widely used, but I strongly recommend it.

submitted 102 days ago • 0 comments

It's been 6 years since I first joined the design field and I still feel excited whenever I watch something I dedicated so much effort to finally get implemented. I'm truly grateful for the exceptional team I am a part of, which played a pivotal role in making this milestone possible.

submitted 103 days ago • 0 comments

Recently, I had the pleasure of being around the vibrant energy of service designers, UX designers, and design enthusiasts at Service Design Bristol. During the event, I shared insights on the profound impact of making assumptions on public service design and delivery, the..

submitted 103 days ago • 1 comment