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kotomin.bsky.social
Strategic marketing & customer experience Purveyor @ Intergalactic Sausage Shop Managing Partner @ AVDO “A very pleasant individual"
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@karaswisher.bsky.social thanks for the chat with Ezra Klein. Have you read this piece about Elon’s roots? If true, surely explains a lot. apple.news/APny5WHTVSDe...

Why Brunello Cucinelli grows 12% when Gucci shrinks by 25%? In the land of pricks it's better to be a distinct prick than a generic one. www.podbean.com/eas/pb-eb4c2... #luxury #fashion #cucinelli #brand #strategy

New Goldman Sachs report shows muted AI use at US companies: – Only 6.1% use AI (up from 5.9% last quarter) – Where it IS being used, the impact is significant – academic studies show a 23% boost in productivity, companies report ca. 30% gains. www.pymnts.com/artificial-i... #AI

1 in 6 Congresswomen Targeted by AI-Generated Sexually Explicit Deepfakes. themarkup.org/artificial-i... #AI #Policy

The luxury industry is in a crisis, but a few brands (Bottega Veneta, Brunello Cucinelli, Hermès, Loro Piana & Zegna) performed really well. What can be learned from their success & what could the industry do to climb out of the hole? kotomin.eu/2024/12/11/t... #Luxury #AI #CX #Strategy #Brand

Tesla owners turn against Musk: ‘I’m embarrassed driving this car around’. www.theguardian.com/technology/2... #Brand #Strategy #Tesla

RIMOWA introduces second-hand and refurbished luggage, promoting sustainability and eco-friendly practices. www.rimowa.com/us/en/second... #Luxury #Strategy #Sustainability

A great, insightful, funny analysis of the Jaguar rebranding youtu.be/OMxzUw8777Q?... #Luxury #Brandstrategy

Forrester 2025 prediction: Most enterprises fixated on AI ROI will scale back prematurely, putting themselves in long-term disadvantage. www.forrester.com/predictions/... #AI #trends #strategy

With 42% of women at least occasionally wearing a traditional watch, 79% of respondents said, women's boutique customer experience was inferior to men's. The share of women who purchase watches in person fell from 64% in 2020 to 48% today. www.deloitte.com/ch/en/Indust... #Luxury #trends #CX

@reckless.bsky.social I thought you'd appreciate: Godzilla portrait on the side of Japan’s Iwaya Gawauchi Dam made entirely by cleaning with PRESSURE WASHERS )) 9gag.com/gag/aMVKj3W

Trade wars are bad: How Tariffs Actually Work youtu.be/_V8mE3xmtLw?... #Explainer

Accenture: Successful luxury companies are 50% more likely than their peers to invest in clienteling and customer management, recognising the importance of having personalised, memorable customer interactions. shorturl.at/AZCWi #Luxury #brandstrategy

Accenture: 83% of luxury execs: customers are changing faster than businesses can adapt 82%: the values & behaviours of younger customers frequently contradict those of older ones 83%: cutting-edge tech like #genAI will disrupt the industry in coming years shorturl.at/AZCWi #luxury #strategy #AI

Intel’s new AI-powered PCs will enable: Productivity on Autopilot: AI takes on repetitive tasks- summarising notes, drafting emails, generating code Creative assistance: instant image generation Improved collaboration: Real-time translation App store type ecosystem shorturl.at/PMaDf #AI #tech

The Neuron: Check out Google’s Machine Learning Crash Course, a free course to learn AI with interactive exercises and video lectures in about 15 hours. developers.google.com/machine-lear... #AI

The Neuron: RambleFix converts your voice recordings into polished written content. ramblefix.com/landing?_bhl... #AItools

Miss Tweed: Armani denies rumours that Hedi Slimane may head up design of Giorgio Armani, one of Italy’s last remaining independent fashion brands. Slimane left CELINE last month after more than doubling the to €2.5 bn – roughly the size of Armani’s fashion business. #fashionbusiness #luxury

The Neuron: PaperGen helps you write long-form content (case studies, research papers, etc) with auto-generated charts, citations, and references. www.papergen.ai?_bhlid=3bdb3... #AItools #AI

The Neuron: Sincerely Karen turns your bad product experiences into into professionally-worded complaints. sincerelykaren.net?_bhlid=fb6f2... #AI

The Neuron: Vozo translates and dubs your videos into any language, complete with lip-syncing and voice cloning. www.vozo.ai #AI

The Neuron: Lovable turns your words into complete web apps - just describe what you want and it builds everything from login screens to databases instantly lovable.dev?_bhlid=8dbf0... #AI

Bain identified 5 design principles for deploying GenAI in customer journey: 1. Enhance, not compete, with habits 2. Seamless integration beyond chatbots 3. Offer value for data 4. Build trust through transparency 5. Reimagine customer service www.bain.com/insights/gen... #AI #CX #marketing

Miu Miu Upcycled is 4 & expanding categories. A great way to promote luxury craftsmanship in otherwise scaled production premium brand. Pieces verified by Aura Blockchain. youtu.be/Q7or0kCCBHk #fashion #luxury #tech Collection: www.miumiu.com/pt/en/collec... Aura: fashionunited.uk/news/busines...

#Rimowa is 1 of only 3 LVMH brands that performed in 2024, along w/ #LoroPiana & #Loewe. Their focus? – Clear vision: "functional #luxury" – Differentiation from Tumi & Samsonite – High quality, production in EU & Canada (40% in Germany) – Control over retail (now mono-brand & ecom) bit.ly/3OjpFCw

After all the hype over AI, the value is hard to find. CEOs have authorised investments & launched pilots BUT Only 22% of companies have advanced beyond the proof-of-concept & only 4% are creating substantial value, according to new BCG research. #AI #tech #strategy www.bcg.com/publications...

An estimated 2.5 to 5 billion items of EXCESS stock were produced by the fashion industry in 2023, worth between $70 and $140 billion in sales. There is both money and a worthy cause in figuring out inventory planning. #fashion #AI #tech

72% of total US population wealth is accounted for by those aged 55+. Fashion brands have typically focused on youth, but in 2025 they may struggle to grow sales from younger shoppers alone. A "modern" customer experience doesn't mean "youth-focused". #fashion #luxury #business

McKinsey The State of Fashion 2025: Fashion shoppers are overwhelmed with choice, which negatively impacts their engagement & conversion rates. 50% of fashion executives see product discovery as the key use case for generative AI in 2025. www.mckinsey.com/industries/r... #fashion #luxury #AI

Have you visited Brunello Cucinelli AI – the brand story site? The “AI” part is a red herring, but the narrative is deep, beautifully written & seems authentic, not the usual tired dolce vita pastiche, devoid of any meaning beyond marketing vibes. www.brunellocucinelli.ai #fashion #luxury #AI

“I don’t think there’s a trend towards actual conservatism in the Valley — there’s a trend towards monopoly and corruption, and that’s led a bunch of VCs directly to Trump. Peter Thiel wrote “Competition is for Losers” in The WSJ a decade ago! Here you go, America.” #tech #media

Why do they all sound like nouveaux riche thirteen-year-olds who got pantsed?

1/3 When I was terribly young, work brought me in touch with a senior person at a significant company. He was loud, gregarious & amusing. He told crazy stories, dropping names & clandestine organisations. He also offered me a rather exciting career path, promising to clear it with the board.

Elon Musk, but it’s a Japanese fairytale: Long, long ago in Kyoto, the people of the city were terrified by accounts of a dreadful ogre, who, it was said, haunted the Internet at twilight and seized whoever passed by… #elonmusk