Profile avatar
martinjordan.com
Making services work better for all people—Head of Design & User Research at the German govt’s Digital Service, previously Head of #ServiceDesign at the UK’s Government Digital Service, int’l #GovDesign community co-lead, 🏳️‍⚧️🏳️‍🌈 ally martinjordan.com
1,402 posts 2,712 followers 771 following
Regular Contributor
Active Commenter
Posts 23 Comments 27

1 year of active work on it 2 years of making the case before that Overall, 7 years of engaging around and arguing for a strong #ServiceStandard for the German public sector. I am proud and glad servicestandard.gov.de is there. Public sector design work can be a drag at times. But it’s worth it.

submitted 7 hours ago • 1 comment

As a public servant, I write weekly notes to let people see what I do. The Creative Bureaucracy Festival took place again. I co-ran an adjacent international #govDesign workshop on ‘design for policy’ and accompanied the launch of the updated #ServiceStandard. 👋🏻 @weeknotes-bot.bsky.social

submitted 16 hours ago • 0 comments

On Friday, we explored different modes of ‘design for #policy’. Throughout the 3-hour workshop with 🇩🇰🇪🇺🇩🇪🇨🇭🇸🇬🇹🇷🇺🇸🇬🇧, we heard from 3 policy teams working at very different levels: @ec.europa.eu — for 449 million people @bmi.bund.de — for 84 million people @camdencouncil.bsky.social — for 210,000 people

submitted 22 hours ago • 1 comment

250+ copies of the latest #ServiceGazette found new readers this week. We generously shared them at the Creative Bureaucracy Festival throughout Thursday and the evening #ServiceDesign Drinks Berlin meetup. 📸 I captured this chap from the Berlin city government holding his copy while chatting.

submitted 1 day ago • 0 comments

It feels good to no longer be alone. This week, Arne Petersen, Head of UX Design at @sprind-en.bsky.social, shared their latest work on Germany‘s version of the EU #DigitalIdentity Wallet at #ServiceDesign Drinks Berlin. #DesignLeadership is growing in the German public service—it’s very needed.

submitted 1 day ago • 1 comment

I finally got this great sticker, which I mentioned in conversations with other people before when discussing opposite-to-DOGE approaches. Thank you, @ox.ca!

submitted 2 days ago • 1 comment

The updated #ServiceStandard on the #CBF25 stage: my colleagues Ralf from @bmi.bund.de and Robert from @digitalservice.bund.de sharing the work of the past year via a quiz and share the link to its new home: servicestandard.gov.de

submitted 4 days ago • 0 comments

1 year of work! It’s live: the updated #ServiceStandard is there — with the first version of a brand-new website on the new government domain: servicestandard.gov.de

submitted 4 days ago • 0 comments

“As a community manager you have to be a Kindergartener, look after everyone.” —Chikako Masuda mentioning @imhuyorks.bsky.social at #CBF25 in a discussion with @dominiccampbell.bsky.social and @tamarasrzentic.bsky.social

submitted 4 days ago • 0 comments

For our #design for #policy workshop tomorrow, I’m thinking about building on Sabine Junginger‘s work with some of these question: What do you do now? What do you not do? What are the barriers to doing these things? What might be ways to overcome them?

submitted 4 days ago • 0 comments

Latest piece from the recent #ServiceGazette is published: Ottla Arrigoni from the @ec.europa.eu’s Policy Lab on ‘Designing in, for, with Europe – Public policy design in an evolving union’. 👇🏻 medium.com/the-service-... #CBF25 goers: Pick up your printed copy at Creative Bureaucracy Festival! 🗞️

submitted 4 days ago • 1 comment

‘Protecting our practice’ was the title of the opening talk @karakane-kk.bsky.social and I gave at the Amsterdam User Needs First conference in April. We discussed current events and what the #govDesign community can do not to let things get undone. The recording is now available on YouTube:

submitted 5 days ago • 1 comment

On 17 June, I’ll speak at Google Berlin’s ‘AI #Accessibility Day’. It’s an afternoon event for private sector folks interested in improving their accessibility capability before the EU Act is fully enforced here. My talk’s draft title is ‘Practical accessibility with pizza and partnership’ 🍕 🎟️ 👇🏻

submitted 5 days ago • 0 comments

Update to my little German #GovDesign job board: A working student role in brand design opened up at in-house consultancy PD. In the meantime, we closed our design role at @digitalservice.bund.de. A UX/UI design position at Dataport & a product design role at @sprind-en.bsky.social remain open

submitted 5 days ago • 0 comments

Reminder! 🔔 We’re about to close the sign-up for our Friday #Design for #policy workshop. Currently, we’ve over 30 sign-ups from people from 4 continents. We’ll have various short inputs on different flavours of #policyDesign and workshop things. 🎟️ www.tickettailor.com/events/inter...

submitted 6 days ago • 1 comment

This looks interesting: “The Joy of Citizening: Legislative Theatre Demo Workshop!” – as part of Creative Bureaucracy Festival with @katyrubin.bsky.social and Jon Alexander on Friday morning

submitted 6 days ago • 0 comments

Learning from history, the German government has placed senior data protection officers everywhere, so a data collection and data linking effort like the one currently underway in the U.S. would not be possible in Germany for a while. Their role would have to be severely weakened first.

submitted 6 days ago • 0 comments

Excellent points on regulation and opportunity in this piece on digital sovereignty:

submitted 9 days ago • 0 comments

The new German Federal government launched an immediate funding programme, and our #ServiceStandard work is among the funded items. 🤩 Who would have thought that I would get excited about government funding announcements?

submitted 10 days ago • 1 comment

As a public servant, I write weekly notes to let people see what I do. In working week 161, I actively participated in research. I welcomed a @giz.de delegation from Jordan interested in good public #serviceDesign. I shared how our UCD discipline is structured in a cross-gov’t exchange format.

submitted 10 days ago • 0 comments

Hey, #London bubble, Who can help with a short-term rental or even temporary accommodation for my friend @pdejesus.bsky.social? For work, he needs to relocate to London on very short notice. Could be North-West London or elsewhere. Any help is highly appreciated! Thanks very much in advance!

submitted 11 days ago • 0 comments

And 1 more: We now have 5 open #design roles across the German public sector and also the entire country—from Kiel to Munich. Dataport, the IT house of 6 Federal states, opened up a #UX #UI design position related to police and fire brigade digital services 👇🏻 verwaltungsgestaltung.de#positionen

submitted 11 days ago • 0 comments

“Hoisting the flag for user-centred design” and “fighting for user research” were 2 of the phrases we just heard in our monthly cross-government user research exchange (a @nextnetz.bsky.social community spinoff). Even where user-centred design folks are, the environments remain challenging. 1/X

submitted 12 days ago • 1 comment