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thekenyeung.bsky.social
Writer of "The AI Economy" newsletter • Curating the first draft of history • Photographer • Ex-Flipboard, VentureBeat, The Next Web • More: https://thelettertwo.com
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So I did the Digg thing and secured my username. Woohoo! 🤷‍♂

after ~5 years at The Information, i've been laid off, alongside 2/3rds of our features team. i am devastated. if you're looking for an experienced investigative reporter with a knack for producing high impact features about tech and business, please reach out: [email protected] DMs open

Salesforce has published a framework to help CIOs understand the scale of what AI agents can do. Read about this Agentic Maturity Model in this week's issue of "The AI Economy" + check out the AI news you may have missed. thelettertwo.com/2025/04/11/a...

HubSpot is adding four AI agents to its Breeze platform, intended to give its SMB customers the capabilities needed to "play big" like those in the enterprise. Announced today: a customer assistant, knowledge base, prospective assistant, and content generator agents thelettertwo.com/2025/04/10/h...

Atlassian is now giving its Rovo AI offering to Premium and Enterprise customers for free—previously there was a fee. In addition, the company is launching an AI studio to help customers build agents, automations, etc on top of Atlassian's platform. thelettertwo.com/2025/04/09/a...

I wrote about Ai2's new tool designed to help developers better understand where their AI model training data is coming from. Called OLMoTrace, it's an open-source app useful for fact-checking information provided in prompt replies. thelettertwo.com/2025/04/09/a...

👋🏻🐶

Oh dammit! I missed out on this!

The moment a protester interrupted Microsoft's AI boss Mustafa Suleyman during the company's 50th anniversary celebration event. Suleyman was about to introduce an improved Copilot to a room of fans, creators, media, and also those watching on a Livestream.

Ballmer: 50 MORE YEARS!

Developers! Developers! Developers!

Brenda Song is interviewing Bill Gates on a "talk show" celebrating Microsoft's 50th anniversary.

Microsoft is experimenting in new ways to customize its Copilot's appearance. For those nostalgic, you could eventually have the AI assistant look like...📎

🚨 THERE'S A DOG ON THE STAGE! DOG ON THE STAGE, PEOPLE!

Happy 50th anniversary @microsoft.com

At Zendesk Relate, comedian and @microsoft.com's "Chief Questions Officer," Trevor Noah, spoke about how AI isn't "world-ending scary" and that we should stay curious. He emphasized AI should enhance human connection and help eliminate unnecessary friction. thelettertwo.com/2025/03/28/t...

LOL! @nxthompson.bsky.social starts his talk by bringing up the Signal news, saying @theatlantic.com is a Zendesk customer, but is having problem with its software. He pleads for help, "if someone could get this fixed within the next hour..." Then moves on to talk about the future of AI

I went to The Sphere last night, thanks to Zendesk. Saw "Postcards From Earth," an hour-ish long film about the early days of our planet and a futuristic interpretation of how humanity left it so Mother Earth could heal. The visuals and sensory experience in the venue was amazing.

@theatlantic.com's CEO @nxthompson.bsky.social will be speaking at 1:15pm PT at the Zendesk Relate conference about AI. www.zendeskrelate.com/event/de0d11...

Zendesk is releasing a suite of tools built to address a key customer service concern: are your issues actually being resolved? It's new Resolution Platform is an AI-powered offering with agents, builders, analytics, and more. thelettertwo.com/2025/03/26/z...

Congratulations @alexrkonrad.bsky.social on the launch of Upstarts Media! www.upstartsmedia.com/p/introducin...

At @geekwire.com's Microsoft@50 event, MSFT's first CTO, Nathan Myhrvold, said he was heartened by AI's progress, equating it to the PCs of the 1980s. However, it'll take "3 to 5 miracles" before AI matches human-level intelligence. 🔗 Read more on Substack: theaieconomy.substack.com/p/microsofts...

Gm. May you have this kind of energy as you step out the door to greet your adoring public. 📷 Former @microsoft.com CEO Steve Ballmer comes on stage at @geekwire.com's "Microsoft@50" event in Thursday in typical fashion. Credit: Ken Yeung/The AI Economy

Damn, I thought I was about to close the book on tomorrow's newsletter, but tonight's @geekwire.com event has me scrapping stories and rewriting them in time to hit the proverbial printers.

Lol, when asked about Microsoft's $80 billion in capex this year, Steve Ballmer (largest individual shareholder) joked, "if they need $80 billion, then they need $80 billion. I don't care!" 😂

@toddbishop.bsky.social quipped that Steve Ballmer would have said Yahoo would be his biggest regret. Ballmer asked, "what's wrong with Yahoo? If we bought Yahoo, we'd make a lot of money. If we didn't buy Yahoo, we would have saved a lot of money."

Steve Ballmer says the one thing he regrets the most is not stopping Project Cairo 3-4 years earlier. It was something that everyone knew but no one admitted, he explained.

A second protester interrupts Steve Ballmer.

Another protestor interrupts the event, this time while Steve Ballmer is on the stage. She is promptly escorted out.

Steve Ballmer paying tribute to the late Paul Allen right now, choking back tears.

Kudos to @geekwire's @toddbishop for getting the audience at this Microsoft@50 event to do the Steve Ballmer chant to get the former CEO on the stage.

Ex-Microsoft CTO Nathan Myhrvold has his hands in many pots. One of which is writing a book on pastries. He says he's using AI to help with it, evaluate pastries, etc

Former Microsoft CTO Nathan Myhrvold doesn't subscribe to AI doomsayers, quips that as humans, we have to have something to fear. Brings up fictitious Sauron from Lord of the Rings as an example of a villain we fear.

Former Microsoft CTO Nathan Myhrvold is on stage now at @geekwire.com's Microsoft@50 event. He's a funny character and is going off on AI. Some good soundbite here!

Microsoft will officially celebrate its 50th anniversary on April 4. President Brad Smith revealed that at an event that day, all three of the company's CEOs will be appearing, standing side-by-side.

Protester snuck into the Microsoft@50 event and started yelling at Brad Smith. He was escorted out soon after. Interesting he was in the fourth row from the stage, very visible to Smith.

Here at the Microsoft@50 event in Seattle, hosted by @geekwire.com. The event hasn't started yet but there's already drama with protesters demonstrating outside the venue. Unfortunately, they missed Steve Ballmer and Brad Smith.

Intercom beefs up its Fin AI agent with multimodal support, image recognition, third-party integrations (Zendesk and Salesforce), teases API feed. thelettertwo.com/2025/03/20/i...

Heheh...bravo for including "wide-ass" in the headline, @engadget.bsky.social @krisholt.bsky.social www.engadget.com/mobile/smart...

Whee! Save the date: Microsoft Build is scheduled for May 19 to 22 in Seattle, Washington!

Adobe Steps Into Its Orchestration Era With New AI Agents for Sales and Marketing thelettertwo.com/2025/03/19/a...

Ghost is now part of the fediverse techcrunch.com/2025/03/19/s...

#GenAI is becoming a large driver of referral traffic to U.S. retail websites, according to Adobe. It found that consumers are turning to the likes of ChatGPT for research, recommendations, and ideas when it comes to shopping, travel, and handling personal finances. thelettertwo.com/2025/03/17/a...

🚀 AI is transforming business, work, and society—are you keeping up? Subscribe to my newsletter, "The AI Economy" for the latest trends, insights, and more. 🔗 www.theaieconomy.news

Anyone able to give me the text in this article from The Information? www.theinformation.com/articles/ai-...