cathydutton.co.uk
Service Design & Delivery at the Department for Education. CSS enthusiast, Intrinsic Design fan.
www.cathydutton.co.uk
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Thanks Ben, did you also once write a blog about Portals? Or one stop shops? I’ve looked for it on your site but can’t find it.
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Maybe it’s along the lines of you need a process to manage content before you build a content management system.
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I know what you mean, the CMS thing stood out because the examples are always don’t automate bad processes, don’t put paper forms online etc.
But I just inherited a team that are building a bespoke CMS.
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How would you write it for a CMS?
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I found the slide I had in my head
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Thursday works :)
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On another topic you know that picture where 3 people are agreeing but they each have a speech bubble above their heads with a different shape in it. Where have I seen that? Is it in a Gov standard somewhere?
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Thanks this made me think of the faster horses quote too.
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Thanks this is really helpful, do you have a go to example to illustrate this?
I want to explain it in a way that shows users asked for this, but the real need is this.
To separate it from people’s day to day work and make it less personal.
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So sorry to hear this Adam.
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Responsibilities:
1) Create a Service roadmap detailing how we will deliver on the 3-year strategy
2) Support the 3 senior PM’s to create product roadmaps and value propositions
3) Help create a process for reviewing and prioritizing work
4) Help create a mechanism for continually assessing value
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I’m also interested in this and any platforms that provide analytics too.
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And in summary - I’m so happy :)
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Highlight the need to move from 'modules' (technical/functional units) to 'user journeys' to improve the focus on user experience.
Emphasise the importance of describing journeys in plain language that aligns with real user tasks and goals
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I’m working on a way to articulate that with a real example to try to stop the next shit thing 😂
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😬I can’t start down this path, the toaster matches the microwave and the cooking utensils 😂
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Emergency kettle is in place, it matches nothing but that’s tomorrow’s problem
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I’m currently haunted by can you send me the PID for that work
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Highlight of my weekend tbh 😂
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This role will play a huge part in making sure we continue to deliver year on year whilst optimising and improving the service for our external and internal users.
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Congrats Tim
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Wise words!
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Lovely to meet you too.
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It was, I’ll try to stick to the goal of more blogs in 2025 and more open working.
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Far too early
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Looks like we got up at a similar time too 😴