With TalkTalk, using your advice to stay cheerily polite when the rate went up, while adamantly insisting I was going elsewhere - got a brilliant deal, Broadband at £21 pcm for a year.
BT internet were useless, didn't listen to any of my needs & could only offer me more expensive options which they were trying to push. Got internet (Zen) & Discovery+ (EE) separate for cheaper than they could offer together 🤷♂️
I have literally just haggled with Sky. Standard customer service guy offered a £5 reduction from £90.5 to £85.5. Retention department offered a further £22 reduction to £63.5.
Hi, pls cover online deliveries! Now in dispute as AO -after purchase they said ‘no secure delivery’ via DPD for £1k laptop. We cancelled & were told ‘just reject on doorstep’ we did & now as DPD say we received it (they appear to have ‘lost’ it after we handed back) AO won’t refund? Process v bad!
I'm dreading calling Virgin at renewal time. They will hike my payment big time and I will have to spend hours trying to get thru to an agent then haggling to knock off a few pounds. They know in my street no other provider comes close to their speed. Broken market and terrible customer service.
My tip is to call them before the contract expires and ask about making a tiny change that'll extend the contract.
It usually happens without resistance because you're changing the contract, but it also usually comes with a discount to keep the price the same as it is now since it's a small change.
I haggle with the RAC every year to varying levels of success. TBF they normally get to where I want so as to keep me a customer and generally matches up well to AA new customer offer.
Haggled with RAC, last 12 months I paid around £110. Renewal quote around £220. Called and haggled on the basis I would leave. Finally renewed at or around what i paid for the previous 12 months. Why so hard as I would have auto renewed if it was the same!
Usually haggle with Sky every couple of years when I'm out of contract. Have for the past six years done this around Black Friday and usually get a match to a new customer offer. But this year couldn't get close, so after 17 years as a sky customer I gave notice to end my contract (£144 per month)
U insure for house insurance, twas going up from under 20quid per month to 30. Actually agreed to goto Churchill for 20 but then bartered with unsure for same price and better cover for bike etc. Win.
Sky. Deal. In my experience it’s down to where the call handler is with their monthly targets, a good month and it’s harder, a bad month and they’ve scope to be more generous.
I don't haggle. I figure if they valued custom they would offer me a deal. So I shop around, move and block the begging emails telling me its not too late to come back
Virgin - awful to deal with, especially when I decided to leave. They called me at the 11th hour with 'a great offer'. Happy to say i still binned them!
@martinlewis.moneysavingexpert.com I'm having solar installed, I paid the deposit on credit card, if I pay the credit card bill in full, am I still covered by section 75 still ? Or should I leave a small amount on card ?
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A couple of days later, I received an email saying my cancellation had been cancelled.
When I contacted them they told me my cancellation was rejected because I was "almost out of the cooling-off period".
It usually happens without resistance because you're changing the contract, but it also usually comes with a discount to keep the price the same as it is now since it's a small change.