If you hold long enough sometimes you actually get to talk to a human😳
I laid my phone down and took a shower while waiting recently and was still on hold 20 minutes later🚨
Oh they are there, and over burdened with simply maintaining the constant influx of retirees. No time to work on fraud or abuse, and no extra hires or even overtime to try and make a dent. They are sick about this
last time I spoke to someone at the federal level, he sounded so depressed and beaten. :/ tried to be extra nice to him and he cheered up a little bit but I know those folks get their heads bit off every day.
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I laid my phone down and took a shower while waiting recently and was still on hold 20 minutes later🚨