📱 New research on chatbots & trust raises a question I explored years ago: Should AI have to tell you it's AI? The answer's not as simple as you might think.
https://cacm.acm.org/research/the-importance-of-distrust-in-trusting-digital-worker-chatbots/
https://cacm.acm.org/research/the-importance-of-distrust-in-trusting-digital-worker-chatbots/
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🔗 See also an earlier view on bot disclosure and trust in my 2017 "Should A Bot Have to Tell You It's a Bot?": https://medium.com/s/story/should-a-bot-have-to-tell-you-its-a-bot-e9fa29f0b9d4