Blue Cross finds the money, Pennie says they can retroactively cancel my account since I didn’t actually have insurance, they just need Blue Cross to send the payment confirmation code.
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New Blue Cross rep manages to find the confirmation number, calls Pennie with me, new Pennie rep says she doesn’t know what I was told before but no, they can’t retroactively cancel my insurance.
Blue Cross rep argues with the Pennie rep on my behalf, insists on talking to a Pennie supervisor, tells them they’ve retroactively canceled accounts for people before if there’s a valid reason, which he says this is.
Pennie supervisor says all we can do is open a complaint ticket, which will let them investigate and pull the earlier calls (presumably so they can punish the rep who told me they could cancel my account). So that’s what we do.
Today I get a message that my complaint has been resolved, I call in to find out, they say that since I did have insurance for 20 days (even though earlier they’d agreed that I hadn’t) they can’t/won’t cancel it.
The Pennie rep is sympathetic, and after I tell her what a disaster Pennie has been in terms of paperwork (they had also signed me up for financial assistance that I simultaneously do and don’t qualify for, that I didn’t want, and will end up on the hook for)
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