But no equipment shows up under my account to be returned, and since you can’t ship nothing (what weight would you put in the box?) neither I nor they can generate a shipping label for it.
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The third or fourth rep last month, unable to generate a label, said I didn’t have to return or pay anything, it’s all wiped clean, happy thanksgiving and all. But no, just got another bill.
Tonight I spent three hours trying to convince Comcast reps of the equipment return instructions on their own website, and trying to explain that I am not going to make a six-hour round trip to return equipment because they can’t generate a label.
Just hand the equipment to somebody at a UPS store, they say, you don’t need a label or anything, it’ll get to us. Yeah, sure, I’ll hand over loose electronics with no address or account number or anything, that’ll work.
I did have nice things to say about their internet speed and reliability compared to the satellite internet I have now, but their prices are really high and if you ever have a customer service issue it never gets resolved in one call. Not a good company.
They could physically mail me a return label, pretty sure they did that years ago when I swapped cable boxes. Guess we’ll find out tomorrow when I have to call them back. 🙃
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