This is a nightmare, and is indeed quite shocking. My worst experience : a couple of years ago at Orly, a security guard at the gate literally made my son cry, and then shouted at him for crying !
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Awful!
We got stranded at the airport yesterday and no one made any kind of effort to make our life easier. I don't expect preferential treatment but a little bit of empathy would go a long way.
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We got stranded at the airport yesterday and no one made any kind of effort to make our life easier. I don't expect preferential treatment but a little bit of empathy would go a long way.