One of the biggest problems with adult learners is that many of them don't know how to ask questions productive for learning, and worse they don't KNOW they don't know how to ask those questions. This leads to large amounts of frustration as they struggle to find information through bad inquiries.
Comments
"The app isn't working!"
Ok. What's is it not doing?
"I can't generate reports like I used to! Look!" * Clicks on button, report pops up, user cringes*
What was SUPPOSED to happen?
"The font is supposed to be yellow!"
Ok. Here's how you fix it...
Compare:
"Why is my bread so flat?"
To
"If I made sure to use 1tsp of active yeast, what else could cause a loaf of sourdough not to rise properly?"
- This provides no useful context that would allow either someone to answer without asking you more questions, or for you to successfully search for an answer.