This is SUCH a predictable scenario. And such poor system design. Honestly even if GP practices can't see this for themselves (& they should), the software companies ought to invest in some codesign.
Reposted from Jacob Lant
Argh!!! GP admin why are you so frustrating!

I message about something via the online portal this AM. Tell them it’s not urgent + I can’t take a call today anyway.

They send me a text for more info. Great, happy to do that when I get home this PM.

Open my messages to find another text saying …

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