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adrianortega.bsky.social
Existential holistic detective 🇪🇸 Content design at the Centre for Digital Public Services 🏴󠁧󠁢󠁷󠁬󠁳󠁿 Views my own, and all that. https://linktr.ee/AdrianOrtega
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I published some weeknotes last night! This time: - Slow change and seed planting - The myth of fully accessible - Space segmentation - What is it like to be a bat - For Wales, See Wales There you go! bit.ly/3F5gxA8

Two lovely Research Associate roles with Wales Centre for Public Policy wcpp.org.uk/about/job/re...

This week’s weeknotes! This time: - website sketches - accessibility - the content design label - Uncanny Robbins Here we go! bit.ly/41qGmDc

White space isn’t empty—it’s powerful. ✨ In design, negative space isn’t just ‘blank’; it shapes how we see, feel, and understand the world - both on screen and off. www.laurayarrow.net/blog/whitesp...

Our newsletter goes out tomorrow with @adrianortega.bsky.social's thoughts on trust and the systems that scale it. Plus awesome links on: - the messy middle - the four pillars model of content design - love in the age of AI

👍 AI mirage 👎 AI hallucination So many have objected to "hallucination" as a description of faulty AI outputs. We need a term that doesn't suggest conscious delusion. @xolotl.org and I analyzed 80+ alternatives and settled on "mirage." We make the case here: papers.ssrn.com/sol3/papers....

The real hierarchy of needs

This week’s weeknotes! This time: - Running on no sleep - Agenda-aware versus agenda-free - Soft skills versus hard skills - Trust and questions - Witches There you go! bit.ly/4hua5AG

Seeing as it's #WorldCancerDay, here are some reflections on experiences of both designing and consuming patient information. contentdesign.london/blog/content...

Question for people working in transformation and culture change: In your experience, what are the typical signs that an organisation is not ready for change?

Sunday weeknotes! This time: - Service pattern libraries - Electric dreams and Entheon - Get to the core of it - Design is strategy Have a read! bit.ly/3Elvdus

First weeknotes of the year. This time: - intentions for 2025 - the status game - defining user needs - service standards, manuals and assessments Have a read (if you want to): bit.ly/40Cp6KZ

OneTeamGov's principles are: 1. work in the open and positively, 2. take practical action, 3. experiment & iterate, 4. be diverse & inclusive, 5. care deeply about citizens, 6. work across borders, 7. embrace technology. If you could distil them to 3 principles, what would they be, please?

I love that this happens so often they have a printed card to drop through your door 😆

I’m working on a project about service patterns for the Welsh public sector, building on the great work of others. I’d love to speak with someone who worked on this FutureGov project: patterns.wearefuturegov.com Any chance someone could point me in the right direction? Thank you! 😬

Call for speakers! Galwad am siaradwyr! @martyn.blog and the UX Wales team are looking for speakers for this year's in-person meetups in Cardiff and South Wales. Got an idea you'd like to talk about?

Devastated by the sudden loss and passing of our dear friend Vicky. She was a kind, thoughtful and all round amazing person. So much integrity and sincerity Thinking of you Vicky ❤️ @vickytnz.bsky.social

We're getting the social media crisis wrong The bigger problem isn't disinformation. It's degraded democratic publics. On Zuckerberg today and Musk over the last few weeks. www.programmablemutter.com/p/were-getti...

Moral philosophy knows why your agile transformation failed. You can't be utilitarian with your principles, and deontological with your practices. It has to be the other way round.

Andalusian town street and central market at Christmas. Circa: today.

Jack's laws of content (1 of X): Left unchecked organisations will produce more content than they can maintain

Honestly, it's astonishing what happens when you include everyone in the design process. People light up ... they're so used to having things inflicted on them that when you invite them in they are delighted. It works. And it feels good. #ServiceDesign

I miss them too

Just managed to send the Plain English Weekly newsletter out for the third Monday in a row. Here's the link. Will do some tagging in a thread tomorrow. www.plainenglish.club/power-and-me...

Our Director of Practice, Rich Prowse was keynote speaker at the annual Museum and Tech Conference this morning. He had a great time meeting people from the cultural sector. Thanks to The Museum and Computer Group, in particular Georgina Brooke, and Thinktank Museum in Birmingham for the invitation

Went to the speech this morning. A few thoughts. TL;DR - I thought it was really good, but of course lots of tricky challenges to work through. 🧵

Weeknotes Sunday again! This time: - Researching with Welsh-language users - A system is what a system does - Yanagi Soetsu and Mingei - Category mistakes - Sunk cost fallacy and maintenance costs Check’em out! bit.ly/4ipo9MK

The problem that every incoming administration has is that there are no levers of power. You work in a highly politicised environment where delivery is heavily mediated, where people are overstretched and probably lack the skills you want, and where incentives are completely unaligned.

Nerds!!! Did you know that Indonesia has a cryptography museum in Yogyakarta and that it is free and it absolutely rules?! Related: who knows someone at the computing museum at Bletchley park cause the folks here at Museum Sandi would like an intro?

The purpose of a system is what it does. The machine is never broken. anildash.com/2024/05/29/s...

In which Martha Lane Fox gets to the heart of why transforming the culture of the civil service lies at the heart of reforming public services. Accountability. medium.com/@marthalanef...

Started reading it last night, and so far, so great!

How can we test our designs with Welsh-speaking users? Nice to see on GOV.UK designnotes.blog.gov.uk/2024/11/14/h...

How deeply can you understand UCD without having practiced it? Can you really advocate for something that you don't understand?

Such a pleasure to have Caroline join us at Content Club! I’ve learned so much from her since we first met. Read her write-up of the talk - the link to the recording is in there too!