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Issue 89 of the D365 Marketing Weekly newsletter is ready! 💙 d365-marketing-weekly.com/archive/issu... Content from me, Renée van der Walt, Business Reporter, and HackerNoon (Kitcast). #CustomerInsightsJourneys #D365Marketing #RealtimeMarketing

submitted 12 hours ago • 0 comments

👀 Marketers using Customer Insights Journeys - pay close attention. Scanning a QR Code to check in to a Session at an Event. Any interest? 💙

submitted 6 days ago • 0 comments

Issue 88 of the D365 Marketing Weekly is ready. Short but sweet this week! ➡️ d365-marketing-weekly.com/archive/issu... Just little old me and Malin Martnes in the issue. 💙 #CustomerInsightsJourneys #D365Marketing #Realtime

submitted 7 days ago • 0 comments

Issue 87 of the D365 Marketing Weekly Newsletter is ready for you! ➡️ d365-marketing-weekly.com/archive/issu... You will find content from Microsoft, me, Renée van der Walt, The Marketing Meetup, and Usercentrics. Enjoy! #D365MarketingWeekly #Dynamics365 #CustomerInsightsJourneys #Marketing

submitted 14 days ago • 0 comments

Issue 86 of the D365 Marketing Weekly newsletter is ready for you! ➡️ d365-marketing-weekly.com/archive/issu... Content from Megan V. Walker, Carl Gustavsson, and MarTech - Jed W. #CustomerInsightsJourneys #D365Marketing #RealtimeMarketing

submitted 21 days ago • 0 comments

Is anyone using WhatsApp Channels as part of their marketing strategy? ➡️ whatsapp.com/channel/0029... So far I have 1 follower (thanks Mr. Walker 😜). Analytics don't kick in until you have 100. Can I get that far until I give up? Follow for content on marketing and Customer Insights - Journeys.

submitted 21 days ago • 0 comments

Issue 86 of the D365 Marketing Weekly can be found below: ➡️ d365-marketing-weekly.com/archive/issu... Content from Microsoft, Amey Holden, Renée van der Walt, Customer Experience User Group, and DynamicsMinds. #CustomerInsightsJourneys #D365Marketing #Realtime

submitted 27 days ago • 0 comments

Issue 84 of the D365 Marketing Weekly newsletter can be found here: ➡️ d365-marketing-weekly.com/archive/issu... Great content from Microsoft, Amey Holden, Pauline Kolde, Malin Martnes, Adrian Sjøholt and Carl Gustavsson. #Wave12025 #CustomerInsightsJourneys #D365Marketing #Realtime

submitted 34 days ago • 0 comments

Issue 83 of the D365 Marketing Weekly newsletter. ➡️ d365-marketing-weekly.com/archive/issu... Amey Holden, Renée van der Walt and her lovely sister Lotte Oudejans, MarTech Cube News, and Gopika Nair (Financial Express (India). #CustomerInsightsJourneys #D365Marketing #RealtimeMarketing

submitted 42 days ago • 0 comments

Issue 82 of the D365 Marketing Weekly newsletter! ➡️ d365-marketing-weekly.com/archive/issu... Content from: Carl Gustavsson, Johannes Fleischhut, Power Platform Community High Five (Sarah Jones & Keith Atherton), The Marketing Meetup & Planable. #CustomerInsightsJourneys #D365Marketing

submitted 49 days ago • 0 comments

Happy New Year for 2025! The first D365 Marketing Weekly newsletter issue of this year is ready: ➡️ d365-marketing-weekly.com/archive/issu... Thanks to Microsoft, Amey Holden, Johannes Fleischhut, Renée van der Walt, Peter Krause, Cloud Technology Townhall Tallinn 2025, and ColorCloud.

submitted 56 days ago • 0 comments

Last issue for 2024, Issue 80 of the D365 Marketing Weekly newsletter. ➡️ d365-marketing-weekly.com/archive/issu... In it, content from Microsoft, me 😊, Carl Gustavsson, Cloud Technology Townhall Tallinn and Nik Rawlinson (Prima). Have a wonderful rest of 2024, and a fantastic start to 2025!

submitted 77 days ago • 0 comments

A wonderful community project by Merill Fernando, Product Manager at Microsoft. Although not affiliated with Microsoft in any way, this allows you to verify your identity to show a verification badge on Bluesky profiles. Search the Microsoft community, get verified!

submitted 82 days ago • 1 comment

Although this isn’t to be used as a ‘how to’ in terms of setting things up, it does provide information about GDPR and managing customer rights, so might be a good high level overview in terms of how it relates to Customer Insights – Journeys.

submitted 82 days ago • 0 comments

After writing about using a countdown timer functionality in Customer Insights – Journeys by utilising Nifty Images, I started digging through more of their options. Depending on the data you want to show in your emails, the various chart options could be interesting.

submitted 83 days ago • 0 comments

In this post, Renée , highlights a way to use ‘linked’ compliance profiles and shares the various use cases of when to use it and when not to. Check out this post, it might just help you resolve an issue.

submitted 84 days ago • 0 comments

Issue 79 of the D365 Marketing Weekly newsletter is ready to go, and packed full of awesomeness! ➡️ d365-marketing-weekly.com/archive/issu... Content from Amey Holden, Pauline Kolde, Renée van der Walt, Jukka Niiranen, Siraj Abou Said, Merill Fernando, and Resonate.

submitted 84 days ago • 0 comments

If you need/want to use Double Opt-In for your marketing forms, and you want a way to customise things, Pauline has come to the rescue. Her post looks at how you can customise the default email that is sent out. Check it out for some tips and ideas. https://buff.ly/4gkkgHP

submitted 84 days ago • 0 comments

Pauline shares her experience as a speaker, and an attendee 😜, and Lise talks about what Itera gets out of being a sponsor for Nordic Summit, and why there were as many as 15 people from Itera attending this event. Lise (sponsor) and Pauline (speaker)

submitted 85 days ago • 0 comments

Looking ahead to 2025, what should marketers expect? In this post from Resonate, they discuss some best practices you should focus on to maximize your data—and your marketing campaigns—in 2025. State of MarTech: 4 Best Practices for Marketers in 2025

submitted 85 days ago • 0 comments

This is such a cool 3rd party tool from Nifty Images. You can use it to create countdown timers (among other things) to display in your marketing emails in Customer Insights - Journeys. Not free, but not too costly either. Would you use it? meganvwalker.com/display-coun...

submitted 92 days ago • 1 comment

Five Things Every CX Professional Needs to Know About Customer Journey Mapping. Nice guest post from Rod Jones on the Engage Customer site. https://buff.ly/40Xbn1V

submitted 96 days ago • 0 comments

We saw the export real-time segments feature was announced in the November release, but it took a while to roll out to everyone. Here is a well timed blog from Maya Atchan. This shows you all about any limitations and how to get started using the feature.

submitted 97 days ago • 0 comments

Should companies focus only on those with successful interactions, or should they also include customers who have experienced friction, rejection, or abandonment?

submitted 97 days ago • 0 comments

Looking ahead to 2025, what should marketers expect? One thing remains a near certainty: Data collection isn’t slowing down anytime soon. State of MarTech: 4 Best Practices for Marketers in 2025

submitted 97 days ago • 0 comments

Dynamics 365 Bootcamp – Microsoft Dynamics 365 Training taking place 30th January 2025. This Training includes Customer Insights Data and Customer Insights Journeys formerly known as Dynamics 365 Marketing. and will be online, so you'll have no issues getting there!

submitted 98 days ago • 0 comments

The next issue of the D365 Marketing Weekly newsletter is ready to go. We are on Issue 78 so go check it out! ➡️ d365-marketing-weekly.com/archive/issu... #CustomerInsightsJourneys #RealtimeMarketing #D365Marketing

submitted 98 days ago • 0 comments

Another great post from Pauline Kolde! Imagine a virtual agent that doesn’t just sit quietly in Teams, waiting for you to ask questions. Instead, it takes the initiative! Did you know your agents can send proactive messages? No more waiting for users to reach out. https://buff.ly/3Zb2Ndw

submitted 99 days ago • 0 comments

As always, a great post from Amey Holden, all about time zones for events and creating a label that is much more pleasing to the eye when communicating with event registrants! Time Zone Labels for Events in Dynamics 365 Customer Insights - Journeys —

submitted 99 days ago • 0 comments

An interesting discussion as to why first-party data is so important right now and how you can align your data and your customer journeys. Marketers discuss their first-party data strategies | MarTech https://buff.ly/40Y4FIS

submitted 102 days ago • 0 comments

The people at MarTech want to know what you learned in 2024, so have a very brief survey for the you to fill out. Here is what they are looking for: * What you learned as part of your marketing and marketing operations role. * What you want to learn in 2025. * Who you are. https://buff.ly/4eH3vop

submitted 102 days ago • 0 comments

Some different suggestions from Stephani on how to make sure you don’t miss out on knowing when there is a new update or information that relates to Customer Insights – Journeys. No more surprises (maybe 😉)! How To Stay Informed with D365 Customer Insights – Journeys (CIJ) https://buff.ly/412mZAu

submitted 102 days ago • 0 comments

A great post from Pauline Kolde, thinking outside the box. She looked at creating a helper for the transition to real-time marketing. Users may find the shift from outbound marketing to real-time marketing in Dynamics 365 overwhelming. A little transition helper - https://buff.ly/3CyPn33

submitted 103 days ago • 0 comments

Amey Holden and Megan V. Walker have a little catch up, and chat about some new features that have just come out in November, delve in to Lead Scoring in Real-time, and try not to panic too much when it comes to changes after June 2025 when outbound disappears.

submitted 103 days ago • 0 comments

If you are using the LinkedIn Lead Generation capabilities, then hope you are aware that they will be removed from December 2nd. But, there IS a possible solution for you! Check this out: LinkedIn Lead Sync Integration with Dynamics 365 C https://buff.ly/3V0VCmV

submitted 103 days ago • 0 comments

This is the kind of content Microsoft should update each time there is a new feature switch, but we have this post from Jesper that goes through each of the current switches and explains what they are for. Do you know what each one does? Understanding the Feature Switches - https://buff.ly/3V0BuRw

submitted 104 days ago • 0 comments

Did you know the link for the Community Forums has changed for the Marketing App (Customer Insights - Journeys)? So many people use it, and it's a great place to get answers to your questions, share ideas with others and provide help! Dynamics Community Forum Thread https://buff.ly/4fW1ntT

submitted 104 days ago • 0 comments

Content this week from Megan V. Walker, all about Lead Scoring. Check out her post: Auto Assign Leads Without Code Using Lead Scoring & Work Assignment - Megan V. Walker

submitted 104 days ago • 0 comments

This is the final meetup of the year for the Customer Experience User Group and they are going to be joined by Renée van der Walt. She will talk about understanding and applying the top five event trends of 2025 - it's Mon 25th November so don't miss out! https://buff.ly/3V0BYXQ

submitted 104 days ago • 0 comments

Issue 77 of the D365 Marketing Weekly newsletter is ready for you! ➡️ https://buff.ly/3CxYUHL Loads of great content from Microsoft, Jesper Osgaard, Jinal Makwana, Amey Holden, Pauline Kolde, Stephani McDowell, Customer Experience User Group with Renée van der Walt, and MarTech - Mike Pastore.

submitted 105 days ago • 0 comments