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danielruizisasi.bsky.social
Business Process Owner at USAA Certified Project Manager | SAFe® Product Owner & Agile Leader | Delivering CX-Informed Product Strategies That Connect People, Processes, & Purpose #CX #EX #UX #Agile LinkedIn: https://www.linkedin.com/in/danielruizisasi
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Erasing observances doesn’t erase history. The #DOD ending identity months doesn’t unify—it removes space to acknowledge service and sacrifice. Recognition isn’t division; it’s context. When remembrance becomes optional, so does understanding. Who decides what’s worth remembering? #HistoryMatters

When a nation stops listening, it loses more than the arts. President’s Committee on the Arts and the Humanities wasn’t restructured. It was erased. A quiet decision with loud consequences. Creativity isn’t a luxury—it shapes progress. Cutting it won’t erase art, but it speaks volumes. #ArtsMatter

#Meta isn’t just predicting behavior—it’s directing it. AI moves beyond suggestions—it shapes decisions. → Data doesn’t observe; it anticipates. → Personalization isn’t passive; it’s persuasive. → Every click refines the script you follow. Are we guiding #AI, or is it guiding us?

Exactly. Taste isn’t just pixels—it’s precision in the invisible. The elegance of a system is how seamlessly it lets you forget you’re even using it. #UX isn’t an add-on; it’s the silent architect of trust and flow.

Undated blogs are like walking into a conversation halfway through—confusing and frustrating. A timestamp isn’t just a detail; it’s a promise of relevance and clarity. Let’s keep readers informed, not guessing. Always date your work. The trust is worth it. #UX

Introverts often think networking isn’t for them. But here’s the truth: quiet connections are the loudest lifelines. A network doesn’t need noise—it needs trust, consistency, and value. In the end, the connections you build today are the bridges you’ll need tomorrow. #QuietPower #NetworkWisely

Absolutely agree—culture isn’t a plaque on the wall, it’s how leaders show up every day. A kind word, real gratitude, and respect aren’t just nice—they’re transformative. The best teams thrive on what’s modeled, not mandated. #Leadership #CultureMatters

They’ll grow up in a world of #AI and climate urgency—yet we’re still designing for yesterday. ☑ Digital meets physical: #Beta blurs the lines. ☑ Climate and AI shape their lives, not trends. ☑ Empathy and innovation aren’t optional. Are your systems ready for their future? #GenerationBeta

Fast Wi-Fi at 35,000 feet? United’s #STARLINK bet is bold—but is it enough? ☑ Speed meets needs, but reliability builds trust. ☑ Seamless #CX goes beyond Wi-Fi—it’s the entire journey. ☑ Tech works best when paired with thoughtful design. How would you innovate the in-flight experience?

Warning labels alone won’t save lives—but design might. ☑ Behavioral science shows visuals drive decisions. ☑ Clarity changes behavior; jargon doesn’t. ☑ Urgency in design makes risks undeniable. How will design empower better choices? #DesignForImpact #BehavioralScience

Small retailers thrive where giants can’t: connection and agility. ☑ Personal #CX builds loyalty money can’t buy. ☑ Streamlined systems deliver speed and trust. ☑ Innovation happens where heart meets strategy. Amazon can scale, but it can’t replicate your story. How are you standing out?

#Meta ’s DEI shift raises a bigger question: what’s really at stake? ☑ #DEI isn’t a “nice-to-have.” It’s the backbone of trust. ☑ Perception shapes reality. What signal does this send? True #inclusion needs structure, not just intent. How will businesses lead without frameworks? #Leadership

Big banks are leaving climate alliances—silence isn’t strategy. ☑ Trust thrives on transparency. Show the “why” behind decisions. ☑ #Leadership means accountability. Progress must be visible. This isn’t just about climate—it’s about credibility. How are you leading with integrity? #Sustainability

#REI is closing its Experiences division after 40 years, impacting 400+ employees. Change isn’t just strategy; it’s personal. Balancing purpose and profitability demands empathy. How REI treats people now will shape its legacy. #Leadership #Empathy #Change

“You’re fired” isn’t a template. Texts and emails aren’t leadership—they’re shortcuts. ☑ Layoffs reflect integrity. ☑ Speed needs human touch. ☑ Goodbye impacts trust. Respect isn’t optional. How does your company handle hard decisions? #Leadership #EmployeeExperience #Trust

AI’s future isn’t intelligence—it’s empathy. We’ve taught machines to think. Now, they must learn to care. ☑ Metrics miss human stakes. ☑ EQ-led AI connects, not just calculates. ☑ Empathy isn’t optional—it’s innovation’s core. How do you design with emotion in mind? #AI #CX #EQ

#Wildfires are relentless, but preparation saves lives. Defensible spaces, clear plans, and understanding your coverage can make all the difference. Stay informed. Stay ready. Support your community. How are you preparing or helping others? #WildfirePreparedness #USAA #CommunitySupport

#Apple ’s $95M settlement isn’t just about data—it’s a reminder: trust isn’t transactional, it’s foundational. The question isn’t if privacy matters; it’s how bold you’re willing to be in earning it. What’s your move? #DataEthics #CXLeadership

#Meta ’s crowd-sourced moderation model is bold—but risky. ☑ Transparency relies on trust. ☑ Bias unchecked erodes credibility. ☑ Clarity must outweigh confusion. Platforms need balance: openness with accountability. Trust is the foundation of innovation. #DigitalTrust #CX

The internet promised opportunity for all—so why is access still a privilege? When innovation is gated by income, creativity suffers. Net neutrality isn’t just fairness—it’s potential. ☑ Break barriers, not trust. ☑ Build systems that empower. The future is universal. #NetNeutrality #Innovation

A new era at USAA: leadership transitions aren’t just about titles—they’re about direction. With a legacy of service as the foundation, this moment is a chance to innovate, deepen connections, and shape the future for those who serve. The mission continues. #USAA #Leadership

The fastest-growing jobs aren’t about tech—they’re about balance. ☑ AI reshapes tasks, but empathy drives impact. ☑ Adaptable mindsets beat rigid skills every time. ☑ Hybrid roles prove: human + machine > either alone. The future is collaboration. Are we ready to lead it? #FutureOfWork

The workplace is evolving, and 2025 won’t wait. Strikes show the cost of ignoring employee voices. AI in hiring can empower—or divide. And RTO mandates? They risk alienating top talent. Trust, fairness, and flexibility aren’t trends—they’re necessities. Is your workplace ready? #FutureOfWork

The disconnect between satisfaction and engagement is where platforms lose trust. Chasing metrics like time spent often prioritizes clicks over connection, noise over value. It’s no wonder the algorithm starts to feel like it’s optimizing for the machine, not the human behind it. #CX #UX

Plot twist: that PM is just training the AI to understand dystopia by living it—ultimate method acting for the algorithm.

There’s a certain irony in how leadership often sees ‘redesign’ as life support when the real need was preventative care all along. It’s a harsh reminder that even the most brilliant designs can’t fix a lack of foresight. #UX

Buying a dream home shouldn’t mean hidden risks. #Zillow ’s new feature puts fire, flood & climate risks right next to listings—helping buyers make smarter decisions. ☑ Transparency builds trust. ☑ Simplicity keeps users engaged. ☑ Innovation solves real problems. How are you empowering users?

#Menopause affects 20% of employees—yet most workplaces stay silent. ☑ Productivity thrives in supportive environments. ☑ $1.8B in lost output shows the cost of inaction. ☑ Policies like flexibility + benefits make a difference. The future of work includes everyone. #WorkplaceWellness

🌨️ Winter Storm Blair brought challenges, but action brings relief. ☑ Quick claims restore peace of mind. ☑ Clear systems reduce stress. ☑ Compassion drives support. USAA’s Claims Team is here to help: usaa.com/help. #CommunityCare #USAA #MemberSupport

🏙️ Rising rents are forcing tough choices. Affordable housing isn’t just about costs—it’s about stability. ☑ Tools for renters create clarity. ☑ Incentives drive inclusive growth. ☑ Community solutions build trust. How do we create thriving cities for all? #UrbanInnovation #AffordableLiving

Small screens teach us discipline, but what if we flipped it? Designing for the broadest experience first might reveal opportunities we’d miss by starting small. Sometimes the macro perspective sharpens the micro. Your approach, though, shows how powerful constraints can be. Thanks for sharing! #UX

Design is the lens, but content is the light it magnifies. Without substance, even the clearest lens leaves us in the dark. #DesignWithPurpose #ContentMatters

#Cyberattacks on telecoms aren’t just IT issues—they’re #CX failures. ☑ A protected user is an empowered user. ☑ Every breach is a broken promise. ☑ Exceptional CX starts with seamless security. Trust is fragile. How’s your brand keeping it strong? #Cybersecurity

Flexibility wins. Mandates don’t. Companies forcing #RTO are losing talent fast. ☑ Hybrid work drives growth and loyalty. ☑ Transparency keeps teams engaged. ☑ Incentives make in-office days meaningful. Rigid policies aren’t competitive. Trust is. How’s your workplace adapting? #HybridWork

Prototypes don’t just save meetings—they reveal the gap between what we say and what we mean. That’s where innovation hides. Definitely listening to this.

Discovery isn’t a luxury; it’s the compass that turns guesses into strategy. Without it, you’re not delivering faster—you’re just gambling with deadlines.

Trust dies in the dark. Every hidden fee, dead-end policy, or jargon-packed page isn’t just bad #CX —it’s a neon sign saying, ‘We don’t care.’ Customers remember who respects their time and who doesn’t. Build trust by ditching the games.

Maybe the answer isn’t silence but curiosity. Instead of withholding criticism, what if we leaned into asking better questions? A culture of inquiry might transform competition into a shared pursuit of understanding.

Design is the lens, but content is the light it magnifies. Without substance, even the clearest lens leaves us in the dark.