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indiyoung.bsky.social
Data Science that Listens -- indiyoung.com Create solutions to support human variety. Persuade your org & stakeholders. There's more than "efficiency" and profit. (Fully human made; no use of AI)
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🧵 1/5 Demographics are important to tracking progress. Are we improving lives across all demographics in terms of health, representation in government, leadership in commercial orgs, recruiting, etc.?

submitted 10 hours ago • 1 comment

Telling stories is something that can take zero effort. Like gossip, or telling someone about your day. Even us introverts are "social" in terms of communicating ideas to others. ⏤ Listen to this episode of the Empathy in Tech podcast here: 🎙️ www.empathyintech.com/data-science...

submitted 2 days ago • 0 comments

Germinal question: The one question that a listener poses at the beginning of a #ListeningSession, "What went through your mind the last (few) time(s) you were <the purpose>?" 🌱 ⏤ Get the "I SPY: Data Science that Listens" game here: 🔍 indiyoung.com/wp-content/u...

submitted 4 days ago • 0 comments

🧵Give people choices to match their #ThinkingStyle 🗺️ For travel directions on map apps, it supports only one thinking style: Fastest: Least time to arrive at the destination. Shortest distance. Options to walk, bike, or use transit. Sometimes options to stay off highways, away from tolls, stairs...

submitted 7 days ago • 1 comment

Right at the start of Chapter 3, Kevin Bethune calls out how qual research can support decisions that go against a preconceived agenda--an agenda that assumes "insights" based on assumptions are okay. It's the strength we can use to help teams realize their assumptions. 💪 1/2

submitted 8 days ago • 1 comment

1/4 Updates to your subscription software. How many times a month do these interrupt your work? 😤 Without giving you a choice?

submitted 9 days ago • 1 comment

When your team and stakeholders wonder why the numbers haven't lifted yet, it is an indication that your #strategy requires more knowledge guiding it. ⏤ Listen to this episode of the Beyond the Interface podcast here: 🎙️ youtu.be/zrDn5vAzPrE

submitted 11 days ago • 0 comments

"What happens when an org focuses on efficiency, cost, and profit, without paying much attention to other measurements? What happens when that org is a government?" indiyoung.substack.com/p/worshippin...

submitted 14 days ago • 0 comments

1/3 ❤️ I love my friends! They help me learn and change.❤️ The Google keyboard on Android does NOT love my friends. In fact, it changes friends' names when I am writing to them. I type "Shujie" and #Gboard changes it to "Sue." I type "Ning" and Gboard changes it to "Niners."

submitted 14 days ago • 1 comment

Listening deeply: To get outside your own perspective, and resist cognitive bias, listen for another person's core interior cognition. One-on-one. You can listen remote or in person, audible or by text. Also via sign language, drawing, movement, gestures, etc.

submitted 18 days ago • 1 comment

1/7 When I introduce #ThinkingStyles to a team, it's hard for them to understand because most of us are not used to thinking from people's cognitive perspective. We are used to thinking about groups or customers in terms of their demographics or their roles.

submitted 21 days ago • 1 comment

Someone earlier this week told me a story about their terrible experience in an interview. Did not feel heard. Felt tongue-tied by the imperative to fit all the questions into the allocated time. Felt herded by the "I appreciate that, but I want to go back to ..." redirections. 1/2

submitted 21 days ago • 1 comment

I invite you to follow me on 💼LinkedIn (linkedin.com/in/indiyoung/), where I post about strategy and inclusivity applied to User Experience & Product. #UX #ProductStrategy

submitted 23 days ago • 0 comments

1/4 Insights don't come from transcripts. You need patterns to appear across transcripts for #QualData to be valid ("saturated"). It isn't until you compare those patterns to what your org has done that you get insights.

submitted 25 days ago • 1 comment

Even if you're just starting your career, pay attention to your own thoughts💭. When a manager says, "We're going to do xyz!" and you think, "The users aren't going to like that," it's valid. You can save your org a lot of money by begging to go check on your instinct.

submitted 28 days ago • 1 comment

Just finished Stories Are Weapons by @annaleen.bsky.social and thoroughly enjoyed her research! Wanted to give her an #Amazon review, since I often beg for those myself, as an author. But no. My account is not qualified. I haven't spent $50 on Amazon in the past 12 mos. How is that a qualification?!

submitted 28 days ago • 1 comment