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karenfarrar.bsky.social
Physiology PhD + health prof turned word, comms & content nerd. Thoughts about structure, function, systems - words & web, medical & other. Melbourne/Naarm.
16 posts 68 followers 142 following
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Rory is totally correct on this: letters following a consultation should be written to the patient and cc'd to the GP, not the other way around. It's such a simple switch that massively changes the power dynamics and helps to put the patient back in control.

submitted 109 days ago • 2 comments

Tech services/platforms seem intent on delighting customers or making their experience joyful. People aren't using the platform for joy or delight. They're using it to get something done. Functional, reliable, easy would provide a better user experience & let them get back to the joy in their life.

submitted 243 days ago • 0 comments

Have to say I thought the pandemic would be the non-breaking hyphen's big moment. But apparently not.

submitted 328 days ago • 0 comments

So much of this in online medical forms & patient registration processes. Create a login & profile for a hospital you hope not to need again. Tell us everything about you incl stuff unrelated to your medical details or insurance status. Upload admission forms already submitted via your doctor 🤦‍♀️

submitted 370 days ago • 0 comments

There are people who specialise in medical writing, med comms, health comms, technical writing, web writing, content strategy, content design, UX, knowledge management, copyediting, structural editing, info architecture... And somewhere in there is me. #writing #editing #content

submitted 370 days ago • 0 comments

There must be a better way for hosp nurses & patients to communicate than the 'call nurse' button. Just bad from the POV of efficiency, comms, pt-centred care etc. What else is being done in this space? What are the tech options here? Would love to know.

submitted 370 days ago • 1 comment