I have a crackpot theory that the inaccessibility of customer service for all goods and services is contributing significantly to the general sense of alienation and impotence and lack of community.
Reposted from
Amy Hoy
just when i seem to have figured out a way around the labyrinthine cvs phone tree, they seem to have switched it to voicemail only. absolute evil
Comments
I think for the vast majority of people, the answer is "no".
Same as making airline seats 3 inches wider to accommodate broad shoulders. Awesome but not willing to pay.
We also used to have much bigger seats on flights that cost much less.
There is no practical reason why everything needs to be worse and cost more, only corporate “infinite growth” reasons.
makes a lot of sense
- Large conglomerate businesses owned by hedge funds (leading to:)
- Lack of local stores & services born within communities
No sense of obligation, only profit
Vs bigger brighter better
I pull out my hair every time I hear a version of that phrase.
I have to actually go in to the physical store to talk to someone.
It's simply impossible for 1 person to do the workload of multiple people.
*it's never really cheaper, it's just less expensiver
I also think it is contributing in a big way to consumer sentiment and how people view the economy.
nothing fucking works
Two-thirds of respondents say they hesitate to contact customer service because they expect long hold times, a [Zingly ai] and Dynata survey found.”
Corps want to force customers seeking help into automated chat
Not being able to talk to someone when I have a serious and complex issue is alienating.
1/
https://www.elliott.org/answers/how-to-fix-your-own-consumer-problem/
2/2
I embrace your Crackpot Theory.
I didn't call the help line because I knew I would wait for hours, and I wouldn't get my money back