They don't get that most people wouldn't enjoy spending cumulative months of their lives getting fiddly shit to compile in Linux or whatever. What they see are people who, for reasons they find baffling, reject the Objectively Correct Solution to their problem
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There be monsters at that end of the map.
Because I know most people won't care about how the sausage is made, and don't want to wade thru the tech docs.
Tech is great for democratizing, but only if it's easy enough to use.