Seems to be a mischievous legal requirement that every piece of hold music should always have a bit where it sounds like they've picked up but they haven't.
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I got in big trouble when I was an apprentice. I used a stand-up comedy tape and dubbed " Your call is important to us, we will be with you shortly" over every punchline.
YES it's maddening isn't it. Totally maddening. One of the reasons [there were many] I left Scottish Power was that their waiting times were absurd on top of the constant mishearing that happened when the taped musak clicked enticingly.
The passive aggressive hold comments are always great. Maybe you should use our chatbot that barely covers FAQ. The problem with a FREQUENTLY asked question is that most people don't need to call for that since it's a common thing.
I worked for a major network company in the 2000’s. The hold music for the server teams was Comfortably Numb. Something that sticks to this day. What a dreadful job that was.
Ok ok this thread reminds me of two hold music-related things that I like. First one. I don't like a lot of Portlandia, but this one where the hold music is a live band trying to get their name out hits for me:
And the second: a vaporwave album that's all different songs played for hold music. This is my favorite track from it and is that one hold song that kinda slaps. If you know, you know:
My favourite moment of trickery was when the Saga hold music stopped and a man's voice said "hello!" and I thought I was through and started talking but he carried on "I am the chief executive of Saga" and I thought wow that's service but he was just doing a recorded message about wait time targets.
I once went to a company that made systems producing hold/call direction systems. They said "It's like having your company's own radio station for people on hold", I suggested if people were on hold for that long the problem might not be the hold music, and I think feelings may have been hurt.
I like it when they add in the unexpected number jump alongside the mystery pause. "To speak to a member of the team member about opening an account press 1, to speak to someone about a problem with an existing account press 2, and for all other issues press... 7." Really keeps you on your toes.
A former client had hold music that was played from a CD player situated by the front door of their industrial unit. I often thought about swapping the CD for something more, er, interesting.
Also, we've had on-hold muzak since the 1960s? 1970s? and the audio quality is still god-awful; like it's being transmitted through a rusty cable actively nibbled by sharks at the bottom of the ocean. WHY?
After a long hold of hearing the custom hold music (custom because every few bars it went, U-S-A-A, U-S-A-A), I asked the rep how much she thinks USAA paid for custom hold music. She said they got their money's worth. LOL
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Yes, yes I did. I can read websites but yours didn’t cover what I need!!!!
https://youtu.be/vcj2vVND-WI?si=4wuaD3s1g2THB0Xv
https://noproblematapes.bandcamp.com/track/call-8-800-200-5888-20171214210346
You’re on hold
You’re on hold
Just a little reminder that
You’re on hold…
*CLICK*
Silence
🎶Same 3 notes over and over🎶