An example of what I mean when I say everyday consumer interactions for basic needs are hostile.
A utility company services 8 million ppl in my state.
They changed payment platforms. Just changed.
Every customer has to create a new account, Re-enter payment info, set up billing, auto draft
A utility company services 8 million ppl in my state.
They changed payment platforms. Just changed.
Every customer has to create a new account, Re-enter payment info, set up billing, auto draft
Comments
I feel like I’m perpetually waiting to move up in a USSR breadline.
Tech red tape (plus hold music) is the breadline of the current times.
📌
It should not be that complicated
Moving out impressed upon me that US society is exceedingly punitive. In everything.
The reasons are complex, of course, but in a nutshell it has much to do with the capitalist economic orientation + foundational religious beliefs that underly the social fabric.
The CFPB meanwhile was just gutted. 🪦💔
It's racism all the way down.
All of the issues you lay out in your thread exist for anyone, but are magnified if you are low income, senior citizen, disabled, unhoused….
Congress gave the states $2.75 billion for digital inclusion work under the 2021 infrastructure law, but the current administration has frozen those funds.
We've come to think of it as protection money & just hand it over like the hostages we are.
It’s similar to a business changing the payment counter to a different location.
or worse, is hostile. They could have and should have automated this themselves. Having done dozens of tech migrations of various kinds, this is unacceptable.
Get creative. Think of other things that could go wrong. Don't assume everyone is you.
https://patryan.house.gov/media/press-releases/following-years-long-push-congressman-ryan-public-service-commission-announces
This is some f*ckery.
No, I don’t want to sign up to your client portal.
No, I don’t want to receive your newsletter.
No, I don’t want to only get notification when my bill is 30 days past due.
I want a bill sent to my house, and then I want to pay it, for $@€#’s sake.
😤🤬😾
I’m thinking, “Why is it so hard… to give you my money… for services you’ve already rendered???”
We’ve just upended the seller-customer relationship that’s existed for how long???
Options were switch or pay $400/mo (usually $20)
Your doc prescribed it you need it they pay for it is how it should be
The only thing my HS US History teacher taught me was to give a fake SSN to places that don't need it (Blockbuster or Comcast lol).